KUWAIT CITY, KUWAIT – Media OutReach Newswire – According to the 2023 Service Hero Customer Satisfaction Index (CSI) Awards, Jollibee has been recognized as one of the top 10 brands for customer satisfaction in Kuwait.
The CSI Service Hero Awards honor companies in Kuwait that provide exceptional customer service, measuring key factors such as expectations, satisfaction and likelihood of referral. It also measures various service aspects such as staff, location, product quality, value for money, speed and reliability. More than 500 brands across 20 categories were surveyed.
Mr. Joseph Tanbuntiong, Chief Business Officer of Jollibee Group and Director of Jollibee Global said: “Being recognized among Kuwait's top 10 brands for customer satisfaction from over 500 brands is a testament to our commitment to providing customers with flavorful dishes excellent, served with enthusiasm and good service. This recognition is not only proof that it is a Badge of Honor for us, but it also means that we are making good on our promises to our customers.”
Mr. Dennis Flores, President of Jollibee Group Sales in Europe, Middle East, Asia and Australia, congratulated the Jollibee Kuwait team and franchisees for this important milestone. “We celebrate this achievement with all our stores and operations teams in Kuwait, whose passion and dedication to our mission of serving great-tasting food and Bringing the joy of eating to everyone has helped us earn this recognition. We are also very grateful to our customers in Kuwait, for their continued support and loyalty to Jollibee.”
Mr. Dennis Flores added: “We extend our deepest gratitude to Mr. Yacoub Aljajery, our franchisee, for his steadfast belief in our brand. His hands-on approach not only ensures operational excellence, but also fosters a culture of passion and commitment, creating exceptional customer service at Jollibee Kuwait.”
Jollibee Group opened its first Jollibee store in Al Watya, Kuwait City in February 2012 through franchisee Yacoub Aljajery of Al Musaifra Catering Company. Today, Jollibee has 7 stores in Kuwait, with loyal fans craving best-selling products like Chickenjoy and Jolly Spaghetti.
Jollibee is the franchisee of choice
Mr. Yacoub Aljajery, franchisee emphasized the factors behind Jollibee's success in Kuwait, including strong brand recognition and comprehensive support system. “I chose Jollibee as a franchise because of its strong brand recognition, attractive menus and the opportunity to introduce Jollibee to Arab/Kuwait customers, which has proven to be a deal,” he said. success. I appreciate Jollibee's comprehensive support system, including marketing support, ongoing operations guidance, and training programs, which contribute to the growth and success of our franchise operations. us in Kuwait”.
Mr. Yacoub Aljajery added: “Being named one of the top 10 brands in Kuwait is recognition of our dedication and hard work in maintaining Jollibee's standards and values. This award is also a source of pride and motivation for us to continue providing outstanding service and quality to our customers in Kuwait.”
Jollibee also has stores in other Middle Eastern countries such as the United Arab Emirates (UAE), Kingdom of Saudi Arabia, Qatar, Bahrain and Oman.
SGlobal recognition and growth
Recently, according to the latest annual brand ranking report of Brand Finance, the world's leading independent brand valuation agency. Jollibee has been ranked in the Top 5 Strongest Restaurant Brands in the World, surpassing many more established Quick Service Restaurant brands, Jollibee has been upgraded from AA- to AAA. In addition, Jollibee is also the only Philippine brand to enter the Top 25 Most Valuable Restaurant Brands and Top 10 Strongest Restaurant Brands in 2024.
Jollibee was also voted as the Top 2 fastest growing restaurant brands in the world. With an impressive 51% growth to $2.3 billion in brand value, Jollibee rose from 20th to 17th in this year's Global Restaurant Rankings.
Jollibee continues to attract strong attention from mainstream consumers in countries outside the Philippines. In Vietnam and Brunei, non-Filipino locals make up 100% of customers; 81% in Malaysia; 80% in the UK; 70% in Singapore; and 60% in Hong Kong. This is a testament to the global appeal of this brand.
The Coffee Bean and Tea Leaf ® (CBTL) – another brand owned by Jollibee Group has also entered the list of top 10 brands in terms of customer satisfaction in Kuwait. CBTL also emerged as a leading brand in the coffee shop category. CBTL is the leading brand of Jollibee Group in the field of coffee and tea business.
Hashtag: #Jollibee
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Information about Jollibee Group
One of the fastest growing Asian restaurant companies in the world, Jollibee Foods Corporation (JFC also known as Jollibee Group) operates in 34 countries and territories, with more than 6,800 stores worldwide. globally, with branches in the Philippines, USA, Canada, Mainland China, Hong Kong and Macau, United Kingdom, Italy, Vietnam, Brunei, Singapore, Saudi Arabia, United Arab Emirates (UAE) ), Qatar, Oman, Kuwait, Bahrain, Indonesia, Costa Rica, Egypt, El Salvador, Panama, Malaysia, South Korea, Japan, India and Australia.
Jollibee Group has 8 wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger), 3 franchised brands (Burger King and Panda Express in the Philippines, Dunkin 'Donuts in certain territories in China), owns 80% of The Coffee Bean & Tea Leaf and owns 60% of SuperFoods Group which owns the Highlands Coffee brand and and owns 51% shares of Milksha, a famous Taiwanese pearl milk tea brand. JFC also has a joint venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast food restaurant business in the US.
Through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL), Jollibee Group owns a 92% participating interest in Titan Dining LP, a private investment fund that owns the Tim Ho Wan (THW) brand. Jollibee Group also has a joint venture with THW Group to open and operate THW restaurants in mainland China and also has a business venture with award-winning chef Rick Bayless for Tortazo, a restaurant business Mexican fast food in America. Jollibee Corporation has signed an agreement to establish a joint venture company that will own and operate Tiong Bahru Bakery and Common Man Coffee Roasters in the Philippines.
Jollibee Group has launched a global sustainability agenda called Joy for Tomorrow, aimed at strengthening the company's commitment to sustainable business practices. The agenda focuses on the key pillars of Food, People and Planet and includes 10 focus areas: food safety, food quality, nutrition & transparency, employee benefits , farmer livelihoods, community support, good governance, packaging & recycling, minimized waste and energy and water efficiency. Each focus area sets goals and initiatives that contribute to and are aligned with the United Nations Sustainable Development Goals (SDG).
Jollibee Group was honored by the Asian Wall Street Journal as the most admired company in the Philippines over the past 10 years. The company is also considered one of Asia's Fab 50 companies and among the World's Most Admired Companies. Best employer in the world voted by Forbes. In 2020, Gallup awarded the Excellence in Workplace Award to Jollibee Group. This is the first Philippines-based company to receive this prestigious award. The company is also a three-time recipient of Gallup's Exceptional Workplace Award and was recently named to TIME's World's Best Companies List.
To learn more about Jollibee Group, visit www.jollibeegroup.com
Hashtag: #Jollibee
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